This is the Support Page for ChecksNet ONLY
for help with our other software:
Click here for help with ChecksNet Network Pro 64 BIT WINDOWS: ChecksNet 28 is made & sold for use ONLY in Windows 32 bit editions. ChecksNet 28B is made for 64 bit versions of Windows 10 & 11.
This page contains ONLY information not found in your Help Menu
/ User Guide.
Please use help menu built into software.
It contains over 500 photos & step-by-step
guides.
When running ChecksNet, you can access Help
from main ChecksNet window.
Click the word Help or Help button from Main Window toolbar.
It has yellow question mark >>>>>>
FREE Phone Support: ChecksNet includes 10 minutes (expires 90 days after purchase)
call 725-2221007 and tell the operator you want Phone Support
If voicemail answers, state your FULL name,
business name & phone number
and someone will return your call during
our normal business hours:
Free Phone Support is available Mon-Fri
8AM-4PM Pacific Time (excluding holidays).
Additional Phone Support is $10/min.
You
will be advance billed for sixty minutes.
Unused time stays in your account for
one
year. Paid Phone Support is available Mon-Fri
8AM-4PM Pacific Time and weekends by appointment
(excluding holidays).
See the ChecksNet built-in help menu for
answers to all other questions or use our
SUPPORT BY EMAIL
PROBLEM: " 'Exception EDBEngine Error
in Module Chexp.Exe'(or something similar in a popup window)
when I try to run ChecksNet." CAUSE #1: You do not have an acceptable laser
or inkjet printer installed and set as Default
Printer.
A laser or inkjet printer MUST be designated
as your DEFAULT printer BEFORE you install
or run ChecksNet.
ChecksNet will not install, open or run if
you have designated or changed to something
like a PDF, Microsoft Word or Fax as your
default printer.
However, you DO NOT need DEFAULT printer
connected or ON when using ChecksNet
AFTER you have installed ChecksNet and used
it the first time.
SOLUTION:
Fool ChecksNet. Install the printer driver
for a printer you don't own, such as a Lexmark
E260 laser. Download and install the drivers for Lexmark
E260d printer
Select it to be on USB port and make it your
DEFAULT printer.
Then install ChecksNet.
After ChecksNet is installed amd running,
you can print checks & bank drafts to
other printer(s) that are really connected
to your computer.
ChecksNet will show Default Printer when
you are ready to print a check or bank draft.
Simply select one of your "real"
printers from the drop-down list.
CAUSE #2: Other software is blocking ChecksNet.
SOLUTION:
1. START>RUN>Type in sysedit.
2. Click OK. Select the win.ini tab.
3. Scroll down until you see a heading labeled [IDAPI].
4. Delete the [IDAPI] heading and the one or two lines directly below it.
5. If you had an older version of ChexNow or ChecksNet installed, you should also look
for a heading [ChecksNet] or [ChexNow] and delete it and the lines directly below it.
6. Save the changes you made to the win.ini file.
7. Close all the open windows on your desktop.
8. Reboot your computer.
9. Re-install ChecksNet.
CAUSE #3: Hp printer drivers are blocking
ChecksNet.
SOLUTION:
1. START>SETTINGS>CONTROL PANEL>ADD/REMOVE
PROGRAMS
2. Uninstall all the Hp Deskjet printer drivers
3. Close all the open windows on your desktop.
4. Reboot your computer.
5. Install a different (non Hp brand) printer
and select it as default. Sometimes simply
installing the printer software of something
like a Lexmark E260d printer and selecting
it as your Default Printer will solve the
problem (without actually having that printer).
5. Re-install ChecksNet.
BEST ADVICE:
We highly suggest using a Dell, Lexmark,
Samsung or Xerox black & white laser
printer with one of our CheckToner MICR Cartridges
(not an inkjet printer) to print checks.
Even though many banks are optically scanning
checks, the latest ATM machines are requiring
MICR toner on deposited items and more of
those machines will be installed in the future.
Banks are requiring MICR toner due to wide
criminal use of cheap inkjet printers to
create stolen or bogus checks and bank drafts.
CAUSE: Hard drive crash or moving ChecksNet
to a new computer.
SOLUTION:
1. If you purchased ChecksNet
within the past 90 days, simply
with Date of Purchase and Purchaser Name(s).
2. If you purchased ChecksNet over 90 days
ago, your password and backup copy of the
software have been deleted from our files.
We can assist you by providing the latest
edtion of ChecksNet. You'll receive the FULL
new edition but only pay the upgrade price.
If you have retained the data from your previous
installation (such as the folder named C:\Program
Files\Checks18, C:\Program Files\Checks10
or C:\Program Files\cnet41p) we'll also provide instructions on how
to quickly import your old data and regain your old check or draft layouts. To order the upgrade,
go to Upgrade Order and select ChecksNet upgrade from ChecksNet
25. If you had ChecksNet 26 select ChecksNet
27 upgrade from ChecksNet 26. All older editions
require purchase of full new ChecksNet which
you can order at Orders
IMPORTANT: If you are trying to install on
a computer with a 64bit version of Windows,
you MUST have Microsoft's Virtual & Xp add-ons or 3rd party software such as VMplayer
CAUSE: Faulty printer drivers from Hewlett-Packard
(Hp).
SOLUTION: Download and install the drivers for Lexmark
E260d printer (37MB filename is Lexmark_E26x-E360d.zip), select it to be on USB port and make it
your DEFAULT printer.
Then install ChecksNet.
After ChecksNet is installed amd running,
you can print check & bank drafts to
other connected printer(s) which should include
your Hp printer. ChecksNet will always select
and show your Default Printer when you are
ready to print a check or bank draft but
you can select a different printer from the
drop-down list when you prefer a different
printer.
CAUSE: Norton, Symantec, McAfee, AVG plus
other anti-virus and firewall softwares are
notorious for blocking the installation of
many softwares, including ChecksNet.
SOLUTION: Turn off, de-activate or uninstall the anti-virus
or firewall software. Reboot before installing
ChecksNet. You can re-install or re-activate
the anti-virus or firewall software AFTER
you have ChecksNet installed and running
properly. If reinstalling the anti-virus
or firewall software damages ChecksNet, you'll
know for sure that your anti-virus or firewall
software is faulty and will likely cause
you other computer problems in the future.
NOTE: Anti-virus softwares (especially some of
the free ones) can slow down an entire computer
system and when you try to uninstall them,
they leave remnants behind so we strongly
suggest creating a System Restore Point before you install ANY anti-virus or firewall
softwares.
SOLUTION: It's a Windows bug or you have another conflicting
MICR font installed. You can manually install
the MICR font AFTER you check to be sure
you don't have a conflicting font. Go START>SETTINGS>CONTROL PANEL>FONTS
scroll and look for any font that starts
with the letters "MICR." If you
find any, delete them (right-click, delete).
If a pop-up says font is locked, reboot your
computer which will then allow you to delete
it. To install the ChecksNet MICR font manually:
Go START>SETTINGS>CONTROL PANEL>FONTS>FILE>Install
New Font. In the Folders window go to C:\Program Files\checks27. In the List of Fonts window
highlight MICR (True Type) and then click OK. Now open ChecksNet and you should see the
MICR symbols and numerals as in photo below.
PROBLEM: " I see the MICR numerals & symbols in ChecksNet
but my printed checks have 'regular' numbers"
CAUSE: Incorrect printer setting or faulty printer
driver.
SOLUTION: Go into your printer set-up: START>SETTINGS>PRINTERS.
ChecksNet always uses your Default Printer
unless you manually select another printer
each time you make checks or drafts. Right
-click your Default Printer (or one you're
using for ChecksNet) to see the Properties
Tabs. Look for a tab that lets you change
"Print Truetype as Graphics" or
vice versa. Change that setting.
If this isn't available or the change does
not resolve the problem, contact your printer
manufacturer or go to their web site to look
for a newer printer driver. We continually
test ChecksNet with many makes and models
of new printers. Unfortunately some manufacturers
sell new printers before they have removed
bugs from printer drivers or have drivers
for latest versions of Windows.
CAUSE: Windows 2000 had compatibility problems
which were corrected when Microsoft released
Service Packs 1 and 2.
SOLUTION: Install Service Packs 1 and 2 and then install
ChecksNet. You can download the Service Packs from Microsoft's
website: Windows 2000 Service packs
CAUSE: Unless you've purchased our Network Edition,
you have the Single-Users edition which will
not run on a network. You can ONLY install
it on 3 individual devices running Windows.
SOLUTION: Purchase our Network Pro Edition or install ChecksNet on a system not connected
to the network.
CAUSE: Your monitor is probably in the 640x480dpi
mode and your Windows toolbar is at the bottom
of your screen. ChecksNet is designed
for a minimum setting of 800x600dpi.
SOLUTION: Click/GO START>SETTINGS>Control Panel>Display>Settings
Tab. Move the Screen resolution slider from
640x480 to 800x600. Click OK. Note: If your
monitor won't allow setting above 640x480
you either have an obsolete monitor or video
card which does not conform to Windows 98
through Windows Xp industry standards.
PROBLEM: "I want a payment page on my website that automatically
links to ChecksNet"
SOLUTIONS: You have several choices:
1. Get your Internet Service Provider to
create one for you. Most charge an upfront
fee and monthly fees for "shopping cart"
services.
2. Hire a Web Designer. Going rate seems
to be $100/hour. Project could easily cost
you thousands.
3. Upgrade to our Online Payment System edition. We do all the work for you &
even provide payment page on a SSL secure server hosted with the best 24/7 reliability and support.
You only pay the price difference for the
upgrade IF you do so within 30 days of your
original purchase.
PROBLEM: "I'm using the e-Mail AutoImport. When
I go to print bank drafts, only the signature
line appears."
SOLUTION: Every record MUST have a Style Number assigned
to it or ChecksNet doesn't know how you want
the bank draft or check to look. Your website
order form page either has the wrong Style
Number or it is missing. Open your Order
Form page in an HTML editor or Wordpad. Look
near the bottom. You should see this line:
<INPUT TYPE="HIDDEN" NAME="StyleNo"
VALUE="43">
If not, add it. The "43" value
indicates the draft will be printed using
the DEFAULT layout. If you prefer one of
your other layouts, here is the list of Style
Numbers that are assigned to the other pre-made
layouts that came with your software. Simply
substitute/use the number you want:
42 Quicken
43 Default
45 QuickBooks
47 Wallet-Size Draft
48 Microsoft Money
49 Simply Money
50 Managing Your Money
51 Peachtree
52 Your custom-made layout.
53 .. Your other custom-made layouts.
PROBLEM: "When I try to run ChecksNet I get
a screen that says the database is locked."
SOLUTION: ChecksNet's database is designed to operate
in a full multi-user, networked environment.
Thus, there has to be one single PDOXUSRS.NET
file that all users point to on the network.
To find the extra .NET file or files, use
your Windows FileFind in Explorer. Be sure
you have set to show all hidden files and
with the file extensions set to ON. You can
delete ALL you find. The next time you run
ChecksNet a fresh new PDOXUSRS.NET file should
be created for you.
PROBLEM: "When I try to run ChecksNet I get
a popup that says Record already locked by
this session"
SOLUTION: This simply means you forgot to click SAVE
while you were editing a record from the
main window. Close the Print window, and
click SAVE from main window.
PROBLEM: "After I printed check(s) or bank draft(s)
I click Report button from main toolbar and
popup says I did not print any check(s) or
draft(s) today"
CAUSE1: This simply means you forgot to click SAVE
while you were editing a record from the
main window.
SOLUTION1: Close the Print window, and click SAVE from
main window.
CAUSE2: This can also mean that one or more of your
database records is corrupted.
SOLUTION2: Find record(s) in your database with incorrect
data in one or more fields. Examples: Check
Number field can only have numerals (no letters).
Date field can only have numerals and forward
slashes (no letters, backward slashes or
other symbols). Amount field can only have
numerals and a period.
SOLUTION: ChecksNet will run in all 32bit versions
of Windows Vista, Windows 7, 8, 8.1, 10.0 or 10.1 without addditional add-ons.
Note: Administrator Settings MUST have the box checkmarked to "Run as
an administrator."
In Windows 8 (32bit edition) you must go
into Control Panel and enable 16bit application
support.
In Windows 10 you may be asked to install NTVDM as you are installing ChecksNet. Current
version of ChecksNet will run perfectly after you install NTVDM.
If you have a Professional, Enterprise or
Ultimate 64 Bit Edition of Windows Vista
or 7, you can download a FREE Microsoft Virtual & Xp add-on . You can also use a 3rd party application
such as VMware Player from VMware to run ChecksNet under ANY 64bit
version of Windows 7 or 8. IMPORTANT: We do not recommend nor do we offer technical
support for ANY problems related to 64bit
versions of Microsoft Windows. Contact Microsoft
if you need assistance running 32bit and
16bit applications in a 64bit verion of Windows.
Note: Unless your computer specifically says
you have a 64 bit edition, your Windows 7,
Vista, 8, 8.1, 10.0, 10.1 is 32bit edition.
Windows 8 and 8.1 64bit editions: You must install Hyper-V (the Windows 8
virtual machine) or install a 3rd party application
such as VMware or VirtualBox that will allow
you to run 16bit and 32bit applications.
We do not sell ChecksNet for use in 64bit
Windows editions and therefore we do not
offer any support for ChecksNet when used
in these versions of Windows.
PRINTER WARNING: Some Hp laser printers may not run properly
in Windows 7. Since a properly running printer
is required for ChecksNet, we suggest visiting
the website of your printer manufacturer
if you have ANY problems printing under Windows
7.
DATABASE LOCATION WARNING: Your computer MAY install your ChecksNet
database and some other ChecksNet files in
a subfolder of VirtualStore which is located
at
Users>(Your PC Name)>AppData>Local>VirtualStore>Program
Files>checks28 . This happens when you
install ChecksNet if you don't have permissions
to write files for an application. The way
to disable this feature so that ALL your
ChecksNet files are located in C:\programfiles\checks27
is by doing what's called Taking Ownership.
Download and unzip takeownership then double click the reg file to install
the script. You need to be signed in to your
Windows using the administrator account to
install this script into Windows registry
files. After successfull installation of
the script, right click your C:/Program Files/checks27
folder. You will see the Take Ownership option.
Once you choose that option, Windows will
keep all your ChecksNet files in one checks27
folder location.
Cause & Solution #1: Margin settings on some printers. It can
be corrected by going into PRINTER SETUP
window for the printer you have selected.
Change the margin settings or the number
of lines per page and/or the page frame size.
You can also cure this by moving the fields
in your Styles Layout window of ChecksNet.
If things are getting cut off from the top,
lower your accountholder name, bank name,
or check number fields. If things are cut
off or missing from the sides, move fields
left or right (closer in). If the MICR line
is missing from your bottom check, move the
entire MICR line up. This is why we made
every field movable in ChecksNet .
Cause & Solution #2: Wrong check forms. If you purchased forms
made by My Checks or other suppliers, they
may be the wrong size. Our ChecksForms meet
banking industry standards which are followed
by Quicken, QuickBooks, Money, Peachtree
and most other accounting software. To work
properly with ChecksNet, business-size forms
must have three checks that are each exactly
3.5 inches high and a half inch high scrap
strip at bottom of the sheet. Wallet-size
checks must be 2-7/8" high with a 2-3/8"
high scrap strip at bottom of sheet.
Cause & Solution #3: Printer Settings. Go START>Settings>Printers
& Faxes. Highlight the printer you are
using to print checks or drafts. Right-click
and enter Properties. Look for any setting
that allows you to change to "Graphics"
and make that change (such as Print Truetype
as Graphics or vice versa). If you can't
find this setting, contact the User Guide
or manufacturer of your printer for further
assistance.
Cause & Solution #4: You may have tried to enter data in one of
the fields that is not allowed. Example:
Entering letters or symbols in the CheckNumber
Field (upper right box of Main Window). That
field only allows numerals ( 0 through 9,
not letters A through Z).
SOLUTION 1: In Windows 98 through Windows Xp, your database
file is the file named Accounts.db and is
located in the folder at C:\Program Files\checks27
SOLUTION 2: In Windows 7, 8.0, 8.1 and 10, your database
file is the file named Accounts.db and may
be located in a Virtual folder UNLESS you
do the following:
1. Right click the ChecksNet 28 icon on your
desktop.
2. Select Properties
3. Select Compatability tab
4. Under Compatability mode, put checkmark
in the box and select to Run the program
in compatbility mode for Windows Xp (Service
Pack 2)
5. In File Explorer go to C:\Users\yourname\AppData\Local\VirtualStore\Program Files\checks28
folder
6. Copy ALL files and subfolders in that
checks27 folder. You may see up to 29 files
and 3 subfolders.
7. Paste all those files into C:\Program Files\checks28 folder
8. Open ChecksNet 27 to be sure you are seeing
all your past and present records in the
chexck and drafts datatbases. You can then
go back to C:\Users\yourname\AppData\Local\VirtualStore\Program Files\checks28
and delete that entire checks27 folder.
From that point on, all your new records
will be sored ONLY in the Accounts.db file
located at C:\Program Files\checks27
NOTE: You should Take Ownership of your checks27
folder to avoid Windows continually placing
ChecksNet files in the VirtualStore folder.
FREEPhone Support: ChecksNet includes 10 minutes call 725-2221007 tell the person (or voicemail) you want Phone
Support
Additional Phone Support is $10/min.
You will be advance billed for sixty
minutes.
Unused time stays in your account for
one
year.
at bottom of ChecksNet main window