SOFTWARE

We'll refund your FULL purchase price of ChecksNet Software including shipping charges if you contact us to cancel your order before we have provided the software download information by email and before we have shipped the software kit. Simply EMAIL us with your last name and name of yourr business. ChecksNet is built to run in ALL versions of Microsoft Windows from Windows 98 through Windows 10.1 in 32bit. However, we do not sell or support ChecksNet for use on any 64bit operating systems. Therefore, we do not offer refunds if you have 64bit version of Windows on your computer(s).

DOWNLOAD SOFTWARE

Purchases including download software or access to our Banks Database and other proprietary information are non-refundable except as stated.

UNOPENED TONER CARTRIDGES OR PRINTERS

We'll issue FULL purchase price merchandise credit for printer or printer cartridge if we receive unopened and unmarked carton with unused item(s) in new condition within 180 days of purchase. Shipping charges are not credited. Simply us for Return Authorization Number (RA#) before sending anything back. Ship item(s) prepaid with RA number on outside of package or it may be refused or handled as recycling. Email us tracking number of return package. If item was a special order (details below), carton or contents have been opened, altered or used in any way, no merchandise credit will be issued.

OPENED OR USED TONER CARTRIDGES

We'll replace any MICR toner cartridge used in a black & white laser printer if it does not print bank checks or bank drafts properly on check paper that meets American Banking Association (ABA) standards in a laser printer that meets factory standards. Simply return the cartridge to us within 180 days for warranty replacement. Returned cartridge must be received undamaged, & contain at least 95% of the original amount of MICR toner we supplied. Simply us for Return Authorization Number (RA#) before sending back. Ship cartridge(s) prepaid with RA number on outside of package or it may be refused or handled as a return for recycling. Email us tracking number of package. Upon receipt we will examine and email you within 2 business days. We pay for shipping on free replacement. NOTE: Cartridges contain microchips that are easily damaged by exposure to static electricity. Chip, heat, humidity, other forms of damage to MICR cartridge and/or imaging unit drum caused by improper end user storage or use voids all our warranties. Color laser printers (printers with separate cyan, yellow, magenta and black toner cartridges) are excluded from our check printing guarantee due to their added complexities. MICR toner cartridges are sold for printing on 24 lb. long grain 4.7% to 5.5% moisture content 100 to 170 Sheffield smoothness 60% minimum Reflectance paper specifically manufacturered for creating bank checks only, stored and used at 40% to 60% relative humidity and 60 to 75 degrees fahrenheit.

DAMAGED GOODS

We'll replace any software, ChecksForms, printer or MICR toner cartridge that arrives damaged. We file the damage claim, we pay for the replacement goods and we pay for replacement shipping cost. Damage must be reported to us within seven days of receipt. Retain all packaging and item(s) as received so we can file a damage claim. Simply phone or EMAIL us for a Return Authorization Number (RA#). We can also arrange for immediate shipment of replacement goods.

REFUNDS

Refunds are issued within 5 business days after receipt of authorized return in accordance with all other stipulations as stated. If original order was paid by ChecksNet, Western Union or mailed a check, a refund check is mailed to purchaser. Credit card refunds are applied to same credit card account as original sale minus transaction fees incurred during sale. Merchandise credits are good for thirty (30) days from date of issuance.

REFUSING DELIVERY

If a customer refuses goods that were to be delivered to them without going through our return process to receive an RA# and Return Authorization, then customer will be responsible for all return shipping charges including original shipping fees. Customer will also be charged a twenty percent retesting, repackaging and order reprocessing fee. Refund will then be issued using same form of payment as original order.

SPECIAL ORDER ITEMS

All the aforementioned terms apply with three exceptions. We can not guarantee print yield (number of checks) that can be printed with special ordered cartridges. Some printers may have circuitry or sensors that display unusual or inaccurate readings due to the magnetic content of MICR toner cartridges. Special order cartridges (items not ready for immediate shipment when order was received at our facility) can only be returned if they fail to print checks that meet ABA standards due to a MICR toner or cartridge defect. Cartridges priced at over two hundred dollars ($200) are special order (not stock items). They are filled with MICR toner that is custom-blended for specific laser printer when we receive your order. Microchips on our MICR cartridges are made for printers sold in USA, Canada and Mexico. Printers purchased from other countries may require special microchips which we do not supply. Special order items are not returnable.