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UNOPENED PRODUCTS
We'll refund FULL purchase price you paid
for our forms, printer or printer cartridge
if we receive unopened and unused item(s)
in new condition within 180 days of purchase.
Shipping charges are non-refundable. Simply email us for Return Authorization Number (RA#) before sending anything back. Ship item(s)
prepaid with RA number on outside of package
or it may be refused or handled as recycling.
Email us tracking number of return package.
OPENED OR USED TONER CARTRIDGES
We'll replace any MICR toner cartridge if
it does not print properly on check paper
that meets American Banking Association (ABA)
standards. Simply return the cartridge to
us within 180 days. Note: Returned cartridge
must be received undamaged and contain at
least 95% of the original amount of MICR
toner we supplied. Simply email us for Return Authorization Number (RA#) before sending back. Ship cartridge(s) prepaid
with RA number on outside of package or it
may be refused or handled as a return for
recycling. Email us tracking number of package.
Upon receipt and inspection we will send
you a non-refundable free replacement of
the in-stock item within one business day.
If you return an opened, used or damaged
cartridge you can exchange for a different
product, in which case we will issue a full
merchandise credit minus shipping charges,
parts, materials, labor and a fifteen percent
retesting and repackaging fee. Merchandise
credits are good for thirty days from date
of issue.
SOFTWARE
We'll refund your FULL purchase price of
ChecksNet Software including shipping
charges
if you find a better check/draft software
within 180 days of purchase.
The "better" software MUST
have
ALL features, capabilities, speed,
banks
database, supply of check forms, free
tech
support. Must be priced at or below
ChecksNet
and be currently available. All facts
must
be verifiable via internet or printed
document(s)
obtainable by us at time of claim.
Simply email your date of purchase and details of the
software you believe to be better.
DOWNLOAD SOFTWARE
Purchases including download software or
access to our Banks Database and other proprietary
information are non-refundable except as
stated above.
DAMAGED GOODS
We'll replace any software, ChecksForms,
printer or MICR toner cartridge that arrives
damaged. Damage must be reported to us within
seven days of receipt. Retain all packaging
and item(s) as received so we can file a
damage claim. Simply phone or email us for
a Return Authorization Number (RA#). We can
also arrange for immediate shipment of replacement
goods.
REFUNDS
Refunds are issued within 5 business days
after receipt of authorized return in accordance
with all other stipulations as stated above.
If original order was paid by ChecksNet,
Western Union or mailed a check, a refund
check is mailed to purchaser. Credit card
refunds are applied to same MasterCard or
VISA as original sale.
REFUSING DELIVERY
If a customer refuses goods that were to
be delivered to them without going through
our return process to receive an RA# and
Return Authorization, then customer will
be responsible for all return shipping charges
including original shipping fees. Customer
will will also be charged a twenty percent retesting, repackaging and
order reprocessing fee. Refund will then
be issued using same form of payment as original
order.
SPECIAL ORDER ITEMS
All the aforementioned terms apply with three
exceptions. We can not guarantee print yield
(number of checks) that can be printed with
special ordered cartridges. Some printers
may have circuitry or sensors that display
unusual or innacurate readings due to the
magnetic content of MICR toner cartridges.
Special order cartridges (items not in stock
when order was received at our facility)
can only be returned if they fail to print
checks that meet ABA standards due to a MICR
toner or cartridge defect.
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